Privacy Policy

Last updated: June 7, 2025

1. Who We Are

SnapScope ("we," "us," or "our") is a property repair management platform for residential landlords. Our service is available at snapscope.us. For privacy questions, contact us at privacy@snapscope.us.

2. Information We Collect

  • Account data: email address, password (hashed), name.
  • Property data: addresses, photos, Zillow-sourced home facts.
  • Job & bid data: repair descriptions, scope documents, contractor bids.
  • Contractor contacts: names, phone numbers, email addresses you import or enter.
  • Communications: SMS messages and emails sent through SnapScope on your behalf.
  • Usage data: pages visited, features used, browser/device type.

3. How We Use Your Information

  • To operate and improve SnapScope features.
  • To send transactional messages (bid invitations, confirmations) on your behalf via SMS and email.
  • To generate AI-powered scope documents and cost estimates.
  • To authenticate your account and keep it secure.
  • To comply with legal obligations.

We do not sell your personal data to third parties.

4. SMS Messaging

SnapScope sends SMS messages on behalf of landlords to contractors they select. Recipients are third parties who receive a single bid-invitation text. Message frequency varies based on landlord activity. Standard message and data rates may apply. Recipients may reply STOP to opt out at any time. For help, reply HELP. See our SMS Terms for full details.

5. Third-Party Services

We use the following services that may process your data:

  • Supabase — database and authentication (supabase.com)
  • Anthropic Claude — AI scope/estimate generation (anthropic.com)
  • Twilio — SMS delivery (twilio.com)
  • Resend — email delivery (resend.com)
  • Google Places / Geocoding — contractor search (google.com)
  • Zillow / Apify — property data enrichment

6. Data Retention

We retain your data as long as your account is active. You may request deletion of your account and associated data at any time by emailing privacy@snapscope.us.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and row-level security in our database. No system is 100% secure — please use a strong, unique password.

8. Your Rights

You may access, correct, or delete your personal data at any time. Contact privacy@snapscope.us with any requests.

9. Changes

We may update this policy periodically. Significant changes will be communicated via email or in-app notice.